BB

I joined Mustard Tree to gain work experience and to build up my confidence, having not worked for several years. At Mustard Tree I joined the office work stream and gained experience serving customers on the reception desk. I was also trained how to operate the phones and to deal with incoming calls regarding furniture collections.

Alongside this, I also attended the weekly job club and received support with looking for work. I updated my CV and received help with thinking through the types of work I would like to go into. I received one-to-one advice around the job seeking process, including how to succeed in an interview scenario. This, combined with the practical experience of working in the office, provided me with the confidence to look for work. It also boosted the confidence I had in myself.

One week, as part of the job club, we visited a careers fair in the city centre. I was interested in customer service roles and approached a number of employers that interested me. I really connected with the employees at the Starbucks stand, who were looking to recruit new staff for their city centre coffee shops. The following week I had an interview and was offered a full time role!

I now work for a Starbucks coffee shop and have been trained as a barista. I have learned to manage busy and potentially stressful situations. I really enjoy serving customers and putting a smile on their faces. I love the fact that I’m now getting up and going to work – and feeling good about myself!

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