Volunteer With Us

People choose to volunteer for many different reasons. For some, it provides an opportunity to develop new skills & knowledge or build confidence to which we run the Freedom Project.

For others, it offers the chance to give something back to the community or make a difference to the people around them. If you are interested in making a difference to the lives of others, we have the following volunteering opportunities to choose from:

Please note our volunteering opportunities are open to applicants over the age of 18.

Customer Services Assistant – Ancoats Branch 

  • Are you motivated to buddy and support our Freedom Project clients to develop new skills and achieve their personal development goals?
  • Do you like the idea of making shopping more enjoyable for people and can get along with a wide variety of different customers?
  • Do you have a passion for creating aesthetically pleasing displays?
  • Are you helpful, friendly and polite?

If you’ve answered yes to these questions then this role could be perfect for you!

Your main task as a Customer Services Assistant is to ensure that our customers have an enjoyable shopping experience. As part of this role, you will be expected to:

  • welcome and advise customers
  • ensure goods are well displayed
  • assist with regular stock checks
  • operate the till and accurately handle payments
  • answer the telephones
  • book in collections and deliveries
  • be vigilant at all times and to help minimise stock loss
  • buddy up with Freedom Project clients to develop new skills and achieve their personal development goals

You will be volunteering alongside clients who access the Freedom Project – a life skills and employment programme that is aimed at those who have additional barriers to moving on in life, such as homelessness, mental health issues, addiction recovery or a criminal record so we ask that candidates have a positive and non-judgemental attitude.

Shift times are 09:00 – 17:00 Monday – Saturday. We may be able to accommodate half days so please make us aware of your availability on the application form. Successful candidates may need to have a DBS check carried out before volunteering can start. 

Customer Services Assistant – Eccles & Little Hulton Branches

  • Do you like the idea of making shopping more enjoyable for people and can get along with a wide variety of different customers?
  • Do you have a passion for creating aesthetically pleasing displays?
  • Are you helpful, friendly and polite?

If you’ve answered yes to these questions then this role could be perfect for you!

Your main task as a Customer Services Assistant is to ensure that our customers have an enjoyable shopping experience. As part of this role, you will be expected to:

  • welcome and advise customers
  • ensure goods are well displayed
  • assist with regular stock checks
  • operate the till and accurately handle payments
  • answer the telephones
  • book in collections and deliveries
  • be vigilant at all times and to help minimise stock loss

Shift times are 09:00 – 17:00 Monday – Saturday. We may be able to accommodate half days so please make us aware of your availability on the application form. Successful candidates may need to have a DBS check carried out before volunteering can start. 

Music Production Tutor – Ancoats Branch 

  • Do you have a passion for electronic music?
  • Would you like to pass on your knowledge and skills to others?
  • Are you able to plan, teach and lead a 10-week music production course using Digital Audio Workstation Reaper as the main focus?

If you’ve answered yes to these questions then this role could be perfect for you!

You will be teaching clients who access the Freedom Project – a life skills and employment programme that is aimed at those who have additional barriers to moving on in life, such as homelessness, mental health issues, addiction recovery or a criminal record so we ask that candidates have a positive and non-judgemental attitude.

Weekly course will take place on Tuesdays, 18:00 – 20:00.

How to apply

If you are interested in applying for the Customer Services Assistant or Music Production Tutor roles, please complete a volunteer application form (word) and send it to volunteering@mustardtree.co.uk. If you have difficulties in downloading the word version, please download a pdf version and send it to: Volunteer Manager, Mustard Tree, 110 Oldham Road, Ancoats, Manchester, M4 6AG. Once we receive your form, we will be in touch to discuss your application in more detail. For other volunteering opportunities, please see below.

Skills Mentors – Ancoats Branch 

To find out more about the Skills Mentors role, please click here.

Volunteer Mentors – Ancoats Branch 

Mentors work one-to-one with our Freedom Project volunteers, providing ongoing support, guidance and encouragement as they work towards their self-set goals. 

Please note that we require our volunteer mentors to be available for at least one hour per week, Monday – Friday’s, 09:00 – 17:00. If you would like to become a volunteer mentor, please contact johnny@mustardtree.co.uk for further information and an application form.

Coach required for Leadership Faculty Project – All Branches

To find out more about the Coaching role, please click here.

Experiences, references and DBS Checks

You don’t need any experience of working with vulnerable individuals to volunteer with us. What you do need is a good attitude as we’re looking for people who are non-judgmental, good listeners and who are able to work as part of a team.

If you would like to apply for any of our roles, we ask the names of two people we can speak to for references. If you’re successful in your application, and depending which role you have applied for, we would need to apply for a DBS Check (Disclosure and Barring Service) because we work with vulnerable individuals.

Please note that a conviction will not necessarily exclude you from volunteering with Mustard Tree, but will be taken into account when assessing your suitability.